Our refund policy is 15 days from purchase. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Screen printed, two or four color umbrellas, cabanas and embroidered items are not returnable. Please note all returns are subject to a 30% restockingfee, other than returns resulting from an error in shipping. Please contact us prior to returning an item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. All shipping costs associated with any return or exchange will be the responsibility of the customer. We do not refund shipping costs associated with your initial order.